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About Us

Sugar Coat It - Driven by promise

Our innovative dessert/gift box business was organically grown here in Perth WA in 2018, with a focus on providing a unique high quality product and customer experience. Sugar Coat It have a strong presence online including most local media platforms to make ordering our product a seamless experience through our user friendly online retail shop. Here in WA we have a fleet of refrigerated vehicles, ensuring our deliveries and produce are maintained for maximum quality. Our business is accredited to handle food and all staff including drivers undergo a food handling certification.

Customer Service

We appreciate people have the need for high quality innovative solutions to many special occasions or events that occur throughout the year. Whether it be a corporate or personal need our end goal is to leave each customer feeling satisfied.

Collaboration 

Collaboration is key to our success. We work hard to identify locally made, high quality produce and pride ourselves on developing long term working relationships with both providers and clients.

Innovation

Our team of designers spend many hours researching product and creating boxes that represent value for the high quality content and uniqueness of our product. We are often asked to develop one-off creations for our corporate customers.

Integrity

Sugar Coat It maintains a transparent and honest foot print on social media, we feel complimented by the number of inspiring individuals looking to replicate our work, however we believe our innovation, creativity coupled with an honest approach to doing business will always set us apart. If nothing more it challenges us to stay on top of our game.

Superior Performance

Sugar Coat It offer same day delivery to the broader Perth metropolitan area. Being a Perth based business we offer a competitive delivery service Australia wide.

The Team

Holly

Holly

What is your favourite Sugar Coat It Box?
A little Bit of Everything

What is the best part about your job?
Getting on the road and delivering the boxes after having made them. It is nice to personally deliver them and see the smiles on the recipients faces. I find it very rewarding!

Tell us something fun about yourself?
I studied nursing at university and am a fully qualified registered nurse.

If you could have anyone in the world drive with you for the day who would it be and why?
Zac Efron - Dream Boat

Hannah

Hannah

What is your favourite Sugar Coat It Box?
Spoil Her

What is the best part about your job?
Getting to understand the sheer generosity and love that people have to give to others and seeing how that can significantly change someone else’s day.

Tell us something fun about yourself?
I was living in Melbourne on the east coast before returning to Perth to live out the Sugar Coat It dream with my sis <3

If you could have anyone in the world drive with you for the day who would it be and why?
Good question - I would have to say Daniel Ricciardo because we would get them done at record speed.

Hayley-2

Hayley

What is your favourite Sugar Coat It Box?
C is for Cookie

What is the best part about your job?
Seeing the happy/surprised look on people’s faces when they receive their box.

Tell us something fun about yourself?
In my spare time (when I’m not delivering yummy boxes) I play indoor volleyball for the Rossmoyne Raptors.

If you could have anyone in the world drive with you for the day who would it be and why?
Chris Hemsworth would be an amazing delivery assistant!! He’d make you laugh all day and do all the heavy lifting for you.

FAQs

All deliveries to Perth Metro addresses will be delivered on the date selected between 8:30am - 5:00pm

All deliveries to all other addresses including VIC, NSW, QLD, SA, TAS, NT, ACT and Regional WA will be shipped on the date selected at the checkout. Please allow 1-3 business days from the selected date for arrival. You will also be provided with a tracking number to track the journey and arrival of your box.

Same day delivery/shipment is available for orders placed through the website prior to 8:00am (AWST) and 10.00am (AEST).

We deliver Australia wide.

Email us at [email protected] to let us know.

We have a standard $15.00 redelivery fee, however if it is found to be the wrong address post delivering. Sugar Coat It take no fault in this scenario and the box will be required to be repurchased.

For Perth Metro address we deliver standardly 6 days a Week Monday - Saturday as well as special events.

For all other orders, these are sent through Express Post via Australia Post. Please refer to your tracking details and their website for further information regarding delivery windows.

All orders must be placed before 8:00am (AWST) and 10:00am (AEST) to be delivered/shipped on the same day.

For special occasions such as Mother’s Day, Father’s Day, Easter and Christmas etc; cut offs for orders will be communicated via the website, or alternatively send us an email at [email protected].

Yes, along with our standard boxes we give you the opportunity to customise your own box via the add on function.

If you wish to customise one of the existing boxes, please email us prior to discuss if this is possible at [email protected]. Additional fees may apply.

Credit Card, Paypal and AfterPay.

Please email us at [email protected] for any cancellations 48 hours prior to the scheduled delivery date. All money will be refunded less the cancellation and administration fee of $50.

Unfortunately we cannot refund orders if we are not given the 48 hours notice.

The delivery rate is calculated based on the physical delivery address at the checkout.

Shipping is a flat fee of $10.00.